 : How much are shipping fees?
 : All orders are shipped for 4.95$US
: What is the Electro-Deal shipping method?
: We ship using 'Registered Airmail'
: Where is the order shipped from?
: Your order will be shipped from Hong Kong.
: Does Electro-Deal ship internationally?
: We ship to the following countries:
- North America:
- United States
- Canada
- Mexico
- South America:
- Europe:
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Malta
- Netherlands
- Norway
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom
- Oceania:
: What's the delivery time?
: Shipping time may vary from 6 days to 25 days. Please be patient.
Because of the Holidays, delivery time could be a little longer than usual.
: What are the shipping steps ?
:
- Step 1: Payment received (and cleared)
- Step 2: Carrying
- Step 3: Packaging
- Step 4: Shipped (Package carried to Hong Kong Post)
- Step 5: Order is processed by your local post to your mail box
: Can I cancel my order?
: You can cancel your order only if it is still in step 1 (see previous question)
: Is there a tracking number provided?
: Yes, all orders are given a tracking number when they reach step 4 (see shipping steps)
: Where can I track my order?
:
When your order arrives in your country, use your national post website (if you national post service can track registered airmail), such as :
More national post website :
: Why is my tracking number not working, what should I do?
: Your package has left Electro-Deal and is now in the mail, but it has not been scanned by their system yet. Please wait a little more time and try again later.
: Do I need to pay for Tax and Customs Duties?
: Electro-Deal sends the products from Hong Kong which is a free port. Because there is no sale tax by Hong Kong government, customers will not to pay any tax when shopping from us.
From our data, only less than 1% of the package were opened and checked by customs. Customers are responsible to pay if import taxes are needed.
Although the possibility to have import taxes is near to zero, we strongly suggest that you'd better know your import policy before your purchase. Some products may require special licenses or permits to import (such as high powered lasers). It is customers business to handle the products that are confiscated by the Customs in customers' countries.
: What does the customs declaration looks like ?
: Here are some examples : |
